In the CUSTOMER SERVICE section, please select RETURN REQUEST.
Fill in the fields with name, surname, email address, order number and reason for return.
It is recommended to use the Message field for any additional information about pickup mode and address.
Since it is not possible to know the pick-up time by the courier, we recommend indicating an address manned throughout the day.
Alternatively, the parcel can be brought to the nearest BRT Fermo Point. Please inform us about the address.
The customer must make the goods available for collection within 14 days from the date on which he requested the Return Authorization.
Any additional messages in the “message” field are very important to improve our service and our products.
Send the request.

*To protect the environment, no sheet or label will be included in the package.
The courier will apply the necessary labels at the time of collection.


Once the goods are back in stock, the company will check their conditions before processing the refund.
The goods returned in bad or not suitable conditions will not be refunded.
The refund will be automatically issued on the credit card or at the bank details used to make the purchase, within 30 days.
Bank details different from those used at the time of purchase must be communicated through the return procedure or writing at no later than the day of collection by the courier.
Confirmation will be sent by e-mail to the address indicated at the time of order.
The cost of transport incurred by the customer will not be refunded.

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